FAQ

When will it be shipped?

When purchased, the order is processed within 4 business days. You will then either receive a confirmation that the item has been shipped or a tracking number to follow the shipping.

All products have a maximum delivery time of 40 days (not including custom-clearance). The average time is 16 to 18 days. Products are shipped from China or Europe.

Do you want a faster delivery? With DHL, ePacket or another express-delivery, we can offer shipping and delivery within 16 days. Contact us on chat with the specific product to be informed about the shipping fee. The fee varies because of the size of products.

Because the products that are sold, is delivered by different factories, it will not arrive in the same package if you order different products. Remember, that customs clearance is carried out on each package being shipped to your country.

How can we keep so low prices?

We have found the best suppliers and we have good contact with them. We are using their warehouse and we have no expenses when it comes to storing the goods. The suppliers take care of this for us, so we can give you the best price on the market.

What kind of warranty?

We have trustworthy suppliers and believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free 45-day guarantee and 1-year factory warranty.

If you don’t have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Buying items online can be a risky task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out. If something is wrong, no hard feelings! We’ll make it right.

We have 24/7 email support. Please contact us if you need assistance.

What about taxes and custom?

The order will be declared with General customs declaration.
Your order may incur additional import duties, taxes, or other customs related charges.
Import duties, taxes, or other customs related charges will be collected by shipping company upon delivery.
kitchenryproducts.com  is not responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade, we sincerely hope that you don’t use the additional import costs or customs clearance delays as a reason to ask for refunds or leave negative feedback. It is you as a customer that is responsible to be aware of any additional taxes.

Cost of shipping?

We have free shipping on all our products

How long is the delivery?

Pls, allow us to have 2-4 weeks delivery. It can take longer during the holidays.